Selected work
Representative work from Okta, Shopify, Algonquin College, Snow, Qlik, and Irdeto.
Lead a distributed team of technical writers, editors, and engineers across Okta's documentation ecosystem, including a broader team structure with two team leads.
Related public docsBuilt and led technical writing teams responsible for Shopify developer documentation, including hiring, team development, API guide improvements, and the structure of platform docs on shopify.dev.
Related public docsReduced release note publishing time by 70% through AI adoption, automation, and workflow improvements that removed friction from recurring publishing work.
Discuss the workLed the evaluation and purchase of Acrolinx and drove improvements in documentation consistency, quality, and governance across content teams.
View backgroundLed developer documentation work that improved API guide structure, navigation, and user experience for Shopify's global developer platform.
Related public docsLed the strategy that expanded merchant documentation from a single language to full documentation coverage in 10 languages in under six months.
Related public docsTaught docs-as-code principles, coding fundamentals, API documentation, content strategy, and visual communication to technical writing students.
College contextCreated and maintained API reference documentation using Swagger tools and the OpenAPI specification, with support for customer education video content.
View experienceRefined documentation guidelines using customer behavior insights and Google Analytics data, and led quality initiatives for help-center media and localization automation.
View experienceCreated documentation for internal SDKs and public-facing REST APIs, using developer interviews to turn complex technical systems into usable guidance.
View experience